Delivery

For our Handmade to Order collection, our current production time is approximately 4–5 weeks from the date your order is placed.

All UK orders are dispatched via Royal Mail Tracked 24, which typically arrives within 1–2 working days once your order has been shipped.

If you require your order sooner, please contact us at isseyswimwear@outlook.com before placing your order. Where our production schedule allows, we offer a Rush Order Service for an additional £40 per item.

Returns

We hope you love your Issey Swimwear order. However, if you decide your purchase isn't right for you, we accept returns subject to the following conditions:

• Items must be posted back to us within 14 days of receiving your order.
• All swimwear must be unworn, unwashed, with all original tags attached and the hygiene seal fully intact.
• Items must be returned in their original condition and packaging.
• Returns that do not meet these requirements may be refused or, at our discretion, be eligible for store credit only rather than a refund.

Please note that items made to your individual specifications, personalised requests or bespoke alterations are non-returnable, unless they are faulty.

Embellished & Shell Designs

Our embellished and shell designs are individually handcrafted using delicate shells, trims, beads and decorative embellishments. Due to the handmade nature of these garments, they require exceptional care during wear, storage and return.

We strongly recommend carefully considering your purchase before ordering one of our embellished designs, as these pieces are significantly more delicate than standard swimwear and can be easily damaged if not handled correctly.

Should you wish to return an embellished or shell design, it is your responsibility to ensure the item is packaged securely using its original packaging, or packaging that provides an equivalent level of protection. Items must not be folded, crushed or packed in a manner that places pressure on the embellishments or shells.

We cannot accept responsibility for damage sustained whilst the item is in transit back to us. Any return received with broken, detached, missing or damaged shells, embellishments or decorative trims will be considered to have been returned in a different condition from that in which it was supplied.

Where this occurs, we reserve the right to refuse the return or make an appropriate deduction from any refund to reflect the reduction in the item's value.

As these garments are individually handmade, customers accept responsibility for ensuring they are returned in the same condition in which they were received.

Returns Address

Glenesk
Darlington Back Lane
Whinney Hill
Stockton-on-Tees
TS21 1BG

Faulty Items

We take great pride in the quality of every handmade garment we produce.

If you believe your item has arrived with a manufacturing fault, please contact us as soon as possible by emailing isseyswimwear@outlook.com, quoting your order number and including clear photographs of the issue.

Once we have inspected the item, if a genuine manufacturing fault is confirmed, we will provide an appropriate remedy in accordance with your statutory rights. This may include a repair, replacement or refund.

Please note that this does not cover damage resulting from:

• Normal wear and tear.
• Accidental damage.
• Incorrect washing or care.
• Misuse or excessive force.
• Damage caused after the item has been delivered.

Registered Business Details

Registered Name: Bianca Fitzgerald

Registered Address:
Glenesk
Darlington Back Lane
Whinney Hill
Stockton-on-Tees
TS21 1BG